We offer a range of social media services that have been developed with a single objective in mind: to help organisations get clear results from social media and online communities.

We offer all the services you’d expect from a social media agency – social media monitoring, social media outreach and online reputation management. However, we focus mostly on building and managing online communities.

Whether you embed your online community within your current website or create a stand-alone community for customers and prospects, we believe that online communities are the best way to ensure sustained success from social media.

The key to building a successful online community is to listen, plan and devote sufficient community management resources to developing your community. With this in mind, we offer the following services:

	Social media strategy We'll help define your social media strategy through a series of workshops, to make sure your online community suits your needs.
	Community implementation, design and deploy Using our specially developed software and community platform, we take care of the technical side of your online community - from design and configuration, to implementation and technical support.
	Community management and moderation Our expert community managers will develop your community and keep it on the right track. Or, if you’d prefer, we can hand over the reins to you.
	Listening and research We use a range of different social media monitoring tools to listen to what's being said about you online. We’ll help analyse the information so that you can apply it to your business in a practical way. This insight will help your organisation improve and innovate.
	Online reputation management We'll help manage your reputation online to ensure that your brand is being talked about in the right way.

If you and your team need more information about social media and how it can work for your business we can organise a training session for you.