Comments on: What’s the biggest mistake a community manager can make? http://www.freshnetworks.com/blog/2009/12/what%e2%80%99s-the-biggest-mistake-a-community-manager-can-make/ Social media agency, online communities, marketing Sun, 12 Feb 2012 15:39:32 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Leisure marketing: 15 articles for social media community managers « 5 to 9 Branding http://www.freshnetworks.com/blog/2009/12/what%e2%80%99s-the-biggest-mistake-a-community-manager-can-make/comment-page-1/#comment-16113 Leisure marketing: 15 articles for social media community managers « 5 to 9 Branding Mon, 14 Mar 2011 22:46:53 +0000 http://www.freshnetworks.com/blog/?p=1534#comment-16113 [...] The biggest mistakes an online community manager can make: From lack of engagement to a lack of discipline, we look at five of the biggest mistakes an online community manger can make. [...] [...] The biggest mistakes an online community manager can make: From lack of engagement to a lack of discipline, we look at five of the biggest mistakes an online community manger can make. [...]

]]> By: 15 essential articles for online community managers #CMAD | Social media agency London | FreshNetworks blog http://www.freshnetworks.com/blog/2009/12/what%e2%80%99s-the-biggest-mistake-a-community-manager-can-make/comment-page-1/#comment-15296 15 essential articles for online community managers #CMAD | Social media agency London | FreshNetworks blog Thu, 27 Jan 2011 00:41:11 +0000 http://www.freshnetworks.com/blog/?p=1534#comment-15296 [...] The biggest mistakes an online community manager can make: From lack of engagement to a lack of discipline, we look at five of the biggest mistakes an online community manger can make. [...] [...] The biggest mistakes an online community manager can make: From lack of engagement to a lack of discipline, we look at five of the biggest mistakes an online community manger can make. [...]

]]> By: Footprints (30.12.09) | Chris Deary http://www.freshnetworks.com/blog/2009/12/what%e2%80%99s-the-biggest-mistake-a-community-manager-can-make/comment-page-1/#comment-6720 Footprints (30.12.09) | Chris Deary Wed, 30 Dec 2009 11:04:44 +0000 http://www.freshnetworks.com/blog/?p=1534#comment-6720 [...] What’s the biggest mistake a community manager can make? [...] [...] What’s the biggest mistake a community manager can make? [...]

]]> By: links for 2009-12-27 | Aram on Mason http://www.freshnetworks.com/blog/2009/12/what%e2%80%99s-the-biggest-mistake-a-community-manager-can-make/comment-page-1/#comment-6685 links for 2009-12-27 | Aram on Mason Sun, 27 Dec 2009 20:39:55 +0000 http://www.freshnetworks.com/blog/?p=1534#comment-6685 [...] What’s the biggest mistake a community manager can make? | FreshNetworks Blog (tags: community) [...] [...] What’s the biggest mistake a community manager can make? | FreshNetworks Blog (tags: community) [...]

]]> By: J http://www.freshnetworks.com/blog/2009/12/what%e2%80%99s-the-biggest-mistake-a-community-manager-can-make/comment-page-1/#comment-6654 J Thu, 24 Dec 2009 19:25:28 +0000 http://www.freshnetworks.com/blog/?p=1534#comment-6654 Absolutely spot on! I will also add that I've seen many a CM get so involved in the day-to-day moderating that they become jaded and/or are looked at as the police, rather than a leader or advocate for the community. If you have moderators, let *them* handle the little things. Build and save your community goodwill for when you have to announce something you know the community is going to be less-than-pleased with! (And that building can only happen with interaction.. goodwill is earned by positive participation.) Absolutely spot on!

I will also add that I’ve seen many a CM get so involved in the day-to-day moderating that they become jaded and/or are looked at as the police, rather than a leader or advocate for the community.

If you have moderators, let *them* handle the little things. Build and save your community goodwill for when you have to announce something you know the community is going to be less-than-pleased with! (And that building can only happen with interaction.. goodwill is earned by positive participation.)

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