Comments on: Customer service is the new marketing http://www.freshnetworks.com/blog/2009/05/customer-service-is-the-new-marketing/ Social media agency, online communities, marketing Sun, 12 Feb 2012 15:39:32 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Kate http://www.freshnetworks.com/blog/2009/05/customer-service-is-the-new-marketing/comment-page-1/#comment-15450 Kate Tue, 01 Feb 2011 22:15:13 +0000 http://www.freshnetworks.com/blog/?p=680#comment-15450 Great article guys. Fully agree that customer service is the new marketing and Zappo are certainly embracing that fact with gusto. Following a particularly outstanding experience in Chipotle today I was inspired to blog on this very topic myself: http://jaw-london.blogspot.com/2011/02/do-you-want-empathy-with-that.html Great article guys. Fully agree that customer service is the new marketing and Zappo are certainly embracing that fact with gusto. Following a particularly outstanding experience in Chipotle today I was inspired to blog on this very topic myself:

http://jaw-london.blogspot.com/2011/02/do-you-want-empathy-with-that.html

]]> By: A Yellow Brick Road To Customer Experience Maturity « Fredzimny’s CCCCC Blog http://www.freshnetworks.com/blog/2009/05/customer-service-is-the-new-marketing/comment-page-1/#comment-4470 A Yellow Brick Road To Customer Experience Maturity « Fredzimny’s CCCCC Blog Mon, 13 Jul 2009 09:54:10 +0000 http://www.freshnetworks.com/blog/?p=680#comment-4470 [...] Customer service is the new marketing (freshnetworks.com) [...] [...] Customer service is the new marketing (freshnetworks.com) [...]

]]> By: Delight your customers with social media « Qubemedia’s Weblog http://www.freshnetworks.com/blog/2009/05/customer-service-is-the-new-marketing/comment-page-1/#comment-4405 Delight your customers with social media « Qubemedia’s Weblog Fri, 03 Jul 2009 10:40:51 +0000 http://www.freshnetworks.com/blog/?p=680#comment-4405 [...] Social media puts customers and conversations with those customers at the heart of your business.  It offers the potential to both manage your customers expectations and deliver an enhanced customer experience, to basically deliver delighted customers.   I think it goes beyond just customer service (that term feels more about satisfaction than delight) but its a familiar place to start for most and i think Fresh Networks summed it up perfectly in a recent post about how customer service is the new marketing. [...] [...] Social media puts customers and conversations with those customers at the heart of your business.  It offers the potential to both manage your customers expectations and deliver an enhanced customer experience, to basically deliver delighted customers.   I think it goes beyond just customer service (that term feels more about satisfaction than delight) but its a familiar place to start for most and i think Fresh Networks summed it up perfectly in a recent post about how customer service is the new marketing. [...]

]]> By: As a front office manager: never giving up to Make Cost Cutting Invisible to the Customer « Fredzimny’s CCCCC Blog http://www.freshnetworks.com/blog/2009/05/customer-service-is-the-new-marketing/comment-page-1/#comment-4283 As a front office manager: never giving up to Make Cost Cutting Invisible to the Customer « Fredzimny’s CCCCC Blog Mon, 15 Jun 2009 04:43:56 +0000 http://www.freshnetworks.com/blog/?p=680#comment-4283 [...] Customer service is the new marketing (freshnetworks.com) [...] [...] Customer service is the new marketing (freshnetworks.com) [...]

]]> By: سیاره مدیریت پروژه فارسی » Blog Archive » Humanity and Business http://www.freshnetworks.com/blog/2009/05/customer-service-is-the-new-marketing/comment-page-1/#comment-4269 سیاره مدیریت پروژه فارسی » Blog Archive » Humanity and Business Sat, 13 Jun 2009 00:21:52 +0000 http://www.freshnetworks.com/blog/?p=680#comment-4269 [...] Customer service is the new marketing (freshnetworks.com) [...] [...] Customer service is the new marketing (freshnetworks.com) [...]

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