http://www.freshnetworks.com/blog/2009/05/customer-service-is-the-new-marketing/ Social media, Web 2.0 and online communities Fri, 19 Mar 2010 09:23:07 +0000 http://wordpress.org/?v=2.8.4 hourly 1 http://www.freshnetworks.com/blog/2009/05/customer-service-is-the-new-marketing/comment-page-1/#comment-4470 A Yellow Brick Road To Customer Experience Maturity « Fredzimny’s CCCCC Blog Mon, 13 Jul 2009 09:54:10 +0000 http://www.freshnetworks.com/blog/?p=680#comment-4470 [...] Customer service is the new marketing (freshnetworks.com) [...] [...] Customer service is the new marketing (freshnetworks.com) [...]

]]> http://www.freshnetworks.com/blog/2009/05/customer-service-is-the-new-marketing/comment-page-1/#comment-4405 Delight your customers with social media « Qubemedia’s Weblog Fri, 03 Jul 2009 10:40:51 +0000 http://www.freshnetworks.com/blog/?p=680#comment-4405 [...] Social media puts customers and conversations with those customers at the heart of your business.  It offers the potential to both manage your customers expectations and deliver an enhanced customer experience, to basically deliver delighted customers.   I think it goes beyond just customer service (that term feels more about satisfaction than delight) but its a familiar place to start for most and i think Fresh Networks summed it up perfectly in a recent post about how customer service is the new marketing. [...] [...] Social media puts customers and conversations with those customers at the heart of your business.  It offers the potential to both manage your customers expectations and deliver an enhanced customer experience, to basically deliver delighted customers.   I think it goes beyond just customer service (that term feels more about satisfaction than delight) but its a familiar place to start for most and i think Fresh Networks summed it up perfectly in a recent post about how customer service is the new marketing. [...]

]]> http://www.freshnetworks.com/blog/2009/05/customer-service-is-the-new-marketing/comment-page-1/#comment-4283 As a front office manager: never giving up to Make Cost Cutting Invisible to the Customer « Fredzimny’s CCCCC Blog Mon, 15 Jun 2009 04:43:56 +0000 http://www.freshnetworks.com/blog/?p=680#comment-4283 [...] Customer service is the new marketing (freshnetworks.com) [...] [...] Customer service is the new marketing (freshnetworks.com) [...]

]]> http://www.freshnetworks.com/blog/2009/05/customer-service-is-the-new-marketing/comment-page-1/#comment-4269 سیاره مدیریت پروژه فارسی » Blog Archive » Humanity and Business Sat, 13 Jun 2009 01:21:52 +0000 http://www.freshnetworks.com/blog/?p=680#comment-4269 [...] Customer service is the new marketing (freshnetworks.com) [...] [...] Customer service is the new marketing (freshnetworks.com) [...]

]]> http://www.freshnetworks.com/blog/2009/05/customer-service-is-the-new-marketing/comment-page-1/#comment-4264 Humanity and Business | Eric D. Brown - Technology, Strategy, People & Projects Fri, 12 Jun 2009 12:04:17 +0000 http://www.freshnetworks.com/blog/?p=680#comment-4264 [...] Customer service is the new marketing (freshnetworks.com) [...] [...] Customer service is the new marketing (freshnetworks.com) [...]

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