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	<title>Comments on: 2. Champions, active users and trolls</title>
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	<link>http://www.freshnetworks.com/blog/2009/05/2-champions-active-users-and-trolls/</link>
	<description>Social media agency, online communities, marketing</description>
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		<title>By: Leisure marketing: 15 articles for social media community managers &#171; 5 to 9 Branding</title>
		<link>http://www.freshnetworks.com/blog/2009/05/2-champions-active-users-and-trolls/comment-page-1/#comment-16111</link>
		<dc:creator>Leisure marketing: 15 articles for social media community managers &#171; 5 to 9 Branding</dc:creator>
		<pubDate>Mon, 14 Mar 2011 22:46:05 +0000</pubDate>
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		<description>[...] Champions, active users and trolls: Defining the different types of users in an online community and exploring how they behave and how you should manage them. [...]</description>
		<content:encoded><![CDATA[<p>[...] Champions, active users and trolls: Defining the different types of users in an online community and exploring how they behave and how you should manage them. [...]</p>
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		<title>By: A little perspective from the ultimate community manager &#124; FreshNetworks Blog</title>
		<link>http://www.freshnetworks.com/blog/2009/05/2-champions-active-users-and-trolls/comment-page-1/#comment-6739</link>
		<dc:creator>A little perspective from the ultimate community manager &#124; FreshNetworks Blog</dc:creator>
		<pubDate>Fri, 01 Jan 2010 15:54:38 +0000</pubDate>
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		<description>[...] talked about ‘trolls’, and suggested that they sat within a group increasingly talked about in US politics: Noisy idiots. [...]</description>
		<content:encoded><![CDATA[<p>[...] talked about ‘trolls’, and suggested that they sat within a group increasingly talked about in US politics: Noisy idiots. [...]</p>
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		<title>By: What does a community manager do? &#124; FreshNetworks Blog</title>
		<link>http://www.freshnetworks.com/blog/2009/05/2-champions-active-users-and-trolls/comment-page-1/#comment-6405</link>
		<dc:creator>What does a community manager do? &#124; FreshNetworks Blog</dc:creator>
		<pubDate>Thu, 10 Dec 2009 10:47:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.freshnetworks.com/blog/?p=675#comment-6405</guid>
		<description>[...] new members Whether you personally greet every new member, make it your business to encourage particularly shy members when their first post goes unanswered, [...]</description>
		<content:encoded><![CDATA[<p>[...] new members Whether you personally greet every new member, make it your business to encourage particularly shy members when their first post goes unanswered, [...]</p>
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		<title>By: links for 2009-06-03 &#171; Using technology in the voluntary and community sector</title>
		<link>http://www.freshnetworks.com/blog/2009/05/2-champions-active-users-and-trolls/comment-page-1/#comment-4226</link>
		<dc:creator>links for 2009-06-03 &#171; Using technology in the voluntary and community sector</dc:creator>
		<pubDate>Mon, 08 Jun 2009 14:05:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.freshnetworks.com/blog/?p=675#comment-4226</guid>
		<description>[...] Champions, active users and trolls Who is going to be using your online community? (from FreshNetworks) (tags: socialmedia community onlinecommunity communitymanagement users) [...]</description>
		<content:encoded><![CDATA[<p>[...] Champions, active users and trolls Who is going to be using your online community? (from FreshNetworks) (tags: socialmedia community onlinecommunity communitymanagement users) [...]</p>
]]></content:encoded>
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		<title>By: 4. Moderation and safety &#124; FreshNetworks Blog</title>
		<link>http://www.freshnetworks.com/blog/2009/05/2-champions-active-users-and-trolls/comment-page-1/#comment-4200</link>
		<dc:creator>4. Moderation and safety &#124; FreshNetworks Blog</dc:creator>
		<pubDate>Sat, 06 Jun 2009 17:13:12 +0000</pubDate>
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		<description>[...] A good moderator has a light touch, barely noticeable, and a well-moderated community is spam-free, troll-resilient and [...]</description>
		<content:encoded><![CDATA[<p>[...] A good moderator has a light touch, barely noticeable, and a well-moderated community is spam-free, troll-resilient and [...]</p>
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