http://www.freshnetworks.com/blog/2009/04/big-brands-in-social-media-ford-and-southwest-airlines/ Social media agency, online communities, marketing Sun, 12 Feb 2012 15:39:32 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://www.freshnetworks.com/blog/2009/04/big-brands-in-social-media-ford-and-southwest-airlines/comment-page-1/#comment-15229 Social Media Doesn’t Solve Policy Problems | SociaLens Blog Tue, 25 Jan 2011 13:59:30 +0000 http://www.freshnetworks.com/blog/?p=598#comment-15229 [...] The company has a good track record on the microblogging service and often appears in blogs as a model for business engagement with customers. Once the social media manager got wind of the incident, she [...] [...] The company has a good track record on the microblogging service and often appears in blogs as a model for business engagement with customers. Once the social media manager got wind of the incident, she [...]

]]> http://www.freshnetworks.com/blog/2009/04/big-brands-in-social-media-ford-and-southwest-airlines/comment-page-1/#comment-7098 SociaLens – Social Media Doesn’t Solve Policy Problems Sun, 14 Feb 2010 07:57:53 +0000 http://www.freshnetworks.com/blog/?p=598#comment-7098 [...] The company has a good track record on the microblogging service and often appears in blogs as a model for business engagement with customers. Once the social media manager got wind of the incident, she [...] [...] The company has a good track record on the microblogging service and often appears in blogs as a model for business engagement with customers. Once the social media manager got wind of the incident, she [...]

]]> http://www.freshnetworks.com/blog/2009/04/big-brands-in-social-media-ford-and-southwest-airlines/comment-page-1/#comment-5936 Trackback - Free Internation Call >> How to make free international call Thu, 19 Nov 2009 21:58:26 +0000 http://www.freshnetworks.com/blog/?p=598#comment-5936 ,..] www.freshnetworks.com/blog is another great source of tips on this subject,..] ,..] http://www.freshnetworks.com/blog is another great source of tips on this subject,..]

]]> http://www.freshnetworks.com/blog/2009/04/big-brands-in-social-media-ford-and-southwest-airlines/comment-page-1/#comment-5558 General Motors fails online using only email marketing « Lost Press Marketing Blog Mon, 02 Nov 2009 13:55:22 +0000 http://www.freshnetworks.com/blog/?p=598#comment-5558 [...] Fresh networks outlines the 4 core themes that the early pioneers in customer engagement Ford & Southwest  follow for social media. 1) Its about people not firms 2) Make things public 3) Connect with people where they are already 4) Provide a place for people to go [...] [...] Fresh networks outlines the 4 core themes that the early pioneers in customer engagement Ford & Southwest  follow for social media. 1) Its about people not firms 2) Make things public 3) Connect with people where they are already 4) Provide a place for people to go [...]

]]> http://www.freshnetworks.com/blog/2009/04/big-brands-in-social-media-ford-and-southwest-airlines/comment-page-1/#comment-5011 Customer Service is Brand Management | Brand Management 2.0 Fri, 11 Sep 2009 19:08:27 +0000 http://www.freshnetworks.com/blog/?p=598#comment-5011 [...] have caused a 10% drop in the stock price as well as a $180 Million loss to shareholders.  Unlike Southwest Airlines who actively participates in social media, United Airlines neglected to have staff monitoring it [...] [...] have caused a 10% drop in the stock price as well as a $180 Million loss to shareholders.  Unlike Southwest Airlines who actively participates in social media, United Airlines neglected to have staff monitoring it [...]

]]>