http://www.freshnetworks.com/blog/2009/01/how-to-react-if-somebody-writes-about-your-brand-online/ Social media agency, online communities, marketing Sun, 12 Feb 2012 15:39:32 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://www.freshnetworks.com/blog/2009/01/how-to-react-if-somebody-writes-about-your-brand-online/comment-page-1/#comment-15785 Leisure marketing: Social Media Community Management 101. « 5 to 9 Branding Mon, 21 Feb 2011 12:39:58 +0000 http://www.freshnetworks.com/blog/?p=452#comment-15785 [...] How to react if somebody writes about your brand online: A simple guide to help you decide when, and how, you should respond if somebody comments on your brand online. [...] [...] How to react if somebody writes about your brand online: A simple guide to help you decide when, and how, you should respond if somebody comments on your brand online. [...]

]]> http://www.freshnetworks.com/blog/2009/01/how-to-react-if-somebody-writes-about-your-brand-online/comment-page-1/#comment-15148 15 essential articles for online community managers #CMAD | Social media agency London | FreshNetworks blog Mon, 24 Jan 2011 11:59:57 +0000 http://www.freshnetworks.com/blog/?p=452#comment-15148 [...] How to react if somebody writes about your brand online: A simple guide to help you decide when, and how, you should respond if somebody comments on your brand online. [...] [...] How to react if somebody writes about your brand online: A simple guide to help you decide when, and how, you should respond if somebody comments on your brand online. [...]

]]> http://www.freshnetworks.com/blog/2009/01/how-to-react-if-somebody-writes-about-your-brand-online/comment-page-1/#comment-14975 Why you shouldn’t join every conversation about your brand online Mon, 17 Jan 2011 14:10:17 +0000 http://www.freshnetworks.com/blog/?p=452#comment-14975 [...] all other instances you should be more circumspect about getting involved. You should have a simple process for reacting and responding online and use this to help guide you. But overall you should do nothing more than you do something. [...] [...] all other instances you should be more circumspect about getting involved. You should have a simple process for reacting and responding online and use this to help guide you. But overall you should do nothing more than you do something. [...]

]]> http://www.freshnetworks.com/blog/2009/01/how-to-react-if-somebody-writes-about-your-brand-online/comment-page-1/#comment-14947 Why you shouldn’t join every conversation about your brand online | Social media agency London | FreshNetworks blog Sun, 16 Jan 2011 11:11:54 +0000 http://www.freshnetworks.com/blog/?p=452#comment-14947 [...] all other instances you should be more circumspect about getting involved. You should have a simple process for reacting and responding online and use this to help guide you. But overall you should do nothing more than you do something. [...] [...] all other instances you should be more circumspect about getting involved. You should have a simple process for reacting and responding online and use this to help guide you. But overall you should do nothing more than you do something. [...]

]]> http://www.freshnetworks.com/blog/2009/01/how-to-react-if-somebody-writes-about-your-brand-online/comment-page-1/#comment-12130 Social media as a crisis management tool « JournalWrite Sun, 01 Aug 2010 06:29:16 +0000 http://www.freshnetworks.com/blog/?p=452#comment-12130 [...] things are good and to tell you where things are bad. To complain. We’ve written before about how to react if somebody complains about your brand online. The brand should reply when a factual inaccuracy is being discussed, or when a customer has had a [...] [...] things are good and to tell you where things are bad. To complain. We’ve written before about how to react if somebody complains about your brand online. The brand should reply when a factual inaccuracy is being discussed, or when a customer has had a [...]

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