Comments on: Nuts about Southwest. Less nuts about the moderation. http://www.freshnetworks.com/blog/2008/05/nuts-about-southwest-less-nuts-about-the-moderation/ Social media agency, online communities, marketing Sun, 12 Feb 2012 15:39:32 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: 4. Moderation and safety | FreshNetworks Blog|Social media agency|Online communities http://www.freshnetworks.com/blog/2008/05/nuts-about-southwest-less-nuts-about-the-moderation/comment-page-1/#comment-7248 4. Moderation and safety | FreshNetworks Blog|Social media agency|Online communities Sun, 07 Mar 2010 13:07:26 +0000 http://www.freshnetworks.com/blog/?p=94#comment-7248 [...] Not only do you – as a moderator and the organisation you work for – become an editor, responsible for the content, but you run the risk of changing the meaning of someone else’s words and upsetting the community, making them feel invaded and trampled over. [...] [...] Not only do you – as a moderator and the organisation you work for – become an editor, responsible for the content, but you run the risk of changing the meaning of someone else’s words and upsetting the community, making them feel invaded and trampled over. [...]

]]> By: Brian Lusk http://www.freshnetworks.com/blog/2008/05/nuts-about-southwest-less-nuts-about-the-moderation/comment-page-1/#comment-198 Brian Lusk Tue, 20 May 2008 19:00:05 +0000 http://www.freshnetworks.com/blog/?p=94#comment-198 Hi Matt, Thanks for the kind words about our new site, the feedback has been very good on the new design, and we look at this as just the first step. More to come. I do take a bit of difference at your statement that we moderate "heavily." Maybe you are talking about process and not results. As to results, all you need to do is look at such highly charged discussions on the blog about dress codes, boarding processes, and even the FAA to see that we have posted extremely negative comments, sometimes in the majority, on these and other highly charged issues. We are very upfront that the site is moderated. Hi Matt,
Thanks for the kind words about our new site, the feedback has been very good on the new design, and we look at this as just the first step. More to come.

I do take a bit of difference at your statement that we moderate “heavily.” Maybe you are talking about process and not results. As to results, all you need to do is look at such highly charged discussions on the blog about dress codes, boarding processes, and even the FAA to see that we have posted extremely negative comments, sometimes in the majority, on these and other highly charged issues. We are very upfront that the site is moderated.

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