Comments on: Communities for customer service – the SNCF example http://www.freshnetworks.com/blog/2008/05/communities-for-customer-service-the-case-of-sncf/ Social media agency, online communities, marketing Sun, 12 Feb 2012 15:39:32 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Vivek Bhaskaran http://www.freshnetworks.com/blog/2008/05/communities-for-customer-service-the-case-of-sncf/comment-page-1/#comment-585 Vivek Bhaskaran Thu, 17 Jul 2008 06:52:40 +0000 http://www.freshnetworks.com/blog/?p=90#comment-585 Disclaimer: I am the CEO of SurveyAnalytics (We own and operate QuestionPro and IdeaScale) I love the idea of _connecting_ decision makers and end-users. I think we can add some functionality into IdeaScale to faciltate this. We have the concept of "Moderators" within IdeaScale -- I think we can be more specific about that and convert the moderators to "Official Representatives" - We'll think along these lines to see what we can come up with. Disclaimer: I am the CEO of SurveyAnalytics (We own and operate QuestionPro and IdeaScale)

I love the idea of _connecting_ decision makers and end-users. I think we can add some functionality into IdeaScale to faciltate this. We have the concept of “Moderators” within IdeaScale — I think we can be more specific about that and convert the moderators to “Official Representatives” – We’ll think along these lines to see what we can come up with.

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