http://www.freshnetworks.com/blog/2008/03/the-t5-fiasco-some-free-advice-on-customer-engagement-for-ba/ Social media agency, online communities, marketing Sun, 12 Feb 2012 15:39:32 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://www.freshnetworks.com/blog/2008/03/the-t5-fiasco-some-free-advice-on-customer-engagement-for-ba/comment-page-1/#comment-555 FreshNetworks Blog » Blog Archive » Should CEOs blog? Fri, 11 Jul 2008 22:19:28 +0000 http://www.freshnetworks.com/blog/?p=43#comment-555 [...] benefit to British Airways of having an established and well-read blog from Willie Walsh during the Terminal 5 crisis at Heathrow earlier this year would have been [...] [...] benefit to British Airways of having an established and well-read blog from Willie Walsh during the Terminal 5 crisis at Heathrow earlier this year would have been [...]

]]> http://www.freshnetworks.com/blog/2008/03/the-t5-fiasco-some-free-advice-on-customer-engagement-for-ba/comment-page-1/#comment-77 FreshNetworks Blog » Blog Archive » American Airlines launches blog - an example for BA? Wed, 16 Apr 2008 20:03:38 +0000 http://www.freshnetworks.com/blog/?p=43#comment-77 [...] about what British Airways should have done during the T5 fiasco at Heathrow (see posts here and here), I notice today that American Airlines are doing what we advised BA to [...] [...] about what British Airways should have done during the T5 fiasco at Heathrow (see posts here and here), I notice today that American Airlines are doing what we advised BA to [...]

]]> http://www.freshnetworks.com/blog/2008/03/the-t5-fiasco-some-free-advice-on-customer-engagement-for-ba/comment-page-1/#comment-66 Chris Truelove Thu, 10 Apr 2008 15:01:09 +0000 http://www.freshnetworks.com/blog/?p=43#comment-66 Get your revenge on BA play the Willie Walsh game! http://www.globalbagtag.com/index2.cfm Get your revenge on BA play the Willie Walsh game!
http://www.globalbagtag.com/index2.cfm

]]> http://www.freshnetworks.com/blog/2008/03/the-t5-fiasco-some-free-advice-on-customer-engagement-for-ba/comment-page-1/#comment-50 FreshNetworks Blog » Blog Archive » How do you deal with critics online? Thu, 03 Apr 2008 14:19:38 +0000 http://www.freshnetworks.com/blog/?p=43#comment-50 [...] our posts on BA’s fiasco at Heathrow show (see here and here), it is how brands deal with things that go wrong and with criticism that really shows how willing [...] [...] our posts on BA’s fiasco at Heathrow show (see here and here), it is how brands deal with things that go wrong and with criticism that really shows how willing [...]

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